Privacy Policy

1. Introduction

Corecentrix LLC DBA CentrixIQ ("CentrixIQ," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website centrixiq.com and use our services (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Definitions

• Account means a unique account created for you to access our Service.
• Company refers to Corecentrix LLC DBA CentrixIQ, located in Tampa, Florida.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the CentrixIQ website and platform.
• Device means any device that can access the Service such as a computer, cellphone, or tablet.
• Usage Data refers to data collected automatically from use of the Service.

3. Information We Collect

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you, including but not limited to:

• Email address
• First name and last name
• Phone number
• Company name and job title
• Address, City, State, ZIP/Postal code, Country

Usage Data

We automatically collect certain information when you visit, use, or navigate the Service. This Usage Data may include:

• Your Device's Internet Protocol (IP) address
• Browser type and version
• Pages of our Service that you visit
• Time and date of your visit
• Time spent on pages
• Unique device identifiers
• Diagnostic data

4. How We Use Your Information

CentrixIQ may use your Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring usage and performance.
• To manage your Account and provide access to Service functionalities.
• To perform contracts for products, items, or services you have purchased or requested.
• To contact you regarding updates, security alerts, and administrative messages.
• To provide you with news, special offers, and information about products and services, unless you opt out.
• To manage your requests and respond to inquiries.
• For business transfers in connection with mergers, acquisitions, or asset sales.
• To improve our Service through analytics and user feedback.

5. Information Sharing

We may share your information in the following situations:

• With Service Providers: To assist in providing and improving our Service.
• For Business Transfers: In connection with merger, acquisition, or sale of assets.
• With Affiliates: With our parent company and subsidiaries.
• With Business Partners: To offer you certain products, services, or promotions.
• With Your Consent: For any other purpose with your explicit consent.
• Legal Requirements: When required by law or to protect our rights.

6. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Types of cookies we use:

• Necessary Cookies (Session): Essential for the Service to function properly.
• Acceptance Cookies (Persistent): Remember your cookie consent preferences.
• Functionality Cookies (Persistent): Remember your preferences and settings.
• Analytics Cookies: Help us understand how visitors interact with the Service.

We may also use web beacons (clear GIFs) in emails and on our website to track engagement and gather analytics.

You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, some parts of our Service may not function properly without cookies.

7. Data Retention

CentrixIQ will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to:

• Comply with our legal obligations
• Resolve disputes
• Enforce our agreements and policies

Usage Data is generally retained for a shorter period, except when used to strengthen security or improve functionality.

8. Security

The security of your Personal Data is important to us. We use commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have certain rights regarding your Personal Data:

• Access: Request a copy of your Personal Data.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your Personal Data.
• Restriction: Request restriction of processing of your Personal Data.
• Portability: Request transfer of your data to another service.
• Objection: Object to processing of your data.
• Withdrawal: Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at privacy@centrixiq.com. We will respond to verifiable requests within the timeframes required by applicable law.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information.

Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information:

• Identifiers: Name, email address, phone number, IP address
• Professional information: Company name, job title, industry
• Internet activity: Browsing history on our Service, interactions with our website
• Geolocation data: Approximate location derived from IP address

Your California Rights

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information. CentrixIQ does not sell or share your personal information as defined by the CCPA/CPRA.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

Global Privacy Control (GPC)

We honor the Global Privacy Control (GPC) signal. If your browser sends a GPC signal, we will treat it as a valid opt-out request for analytics and tracking cookies. You can learn more about GPC at globalprivacycontrol.org.

How to Exercise Your Rights

To submit a verifiable consumer request, contact us at privacy@centrixiq.com. We will verify your identity before fulfilling your request and respond within 45 days.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) provides you with additional rights and protections.

Data Controller

Corecentrix LLC DBA CentrixIQ acts as the data controller for personal data collected through the Service. Our contact details are provided in Section 17 below.

Lawful Bases for Processing

We process your personal data under the following lawful bases:

• Consent: For analytics cookies and marketing communications (you may withdraw consent at any time).
• Contract: To provide our Service and fulfill contractual obligations.
• Legitimate Interest: To improve our Service, ensure security, and communicate about our products (where not overridden by your data protection rights).
• Legal Obligation: To comply with applicable laws and regulations.

Additional GDPR Rights

In addition to the rights listed in Section 9, you have the right to:

• Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Lodge a Complaint: You have the right to lodge a complaint with your local data protection supervisory authority if you believe our processing of your personal data violates the GDPR.

International Data Transfers

Your personal data may be transferred to and processed in the United States, where our servers are located. We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses (SCCs) approved by the European Commission where required.

Data Protection Contact

CentrixIQ has designated a data protection point of contact responsible for overseeing GDPR compliance. For any data protection inquiries or to exercise your rights under the GDPR, please contact:

• Email: dpo@centrixiq.com
• Address: Corecentrix LLC DBA CentrixIQ, Attn: Data Protection, Tampa, Florida, USA

If you are located in the EEA, you may direct GDPR-related inquiries to the email address above. We are committed to responding to all data protection inquiries within 30 days.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and affected individuals without undue delay, as required by the GDPR.

12. Analytics & Third-Party Services

We use the following third-party services on our website. These services may collect data as described below:

Microsoft Clarity

We use Microsoft Clarity for session analytics and heatmaps to understand how visitors interact with our website. Clarity collects usage data including pages visited, clicks, scrolls, and session recordings. Clarity is loaded only after you provide cookie consent. For more information, see Microsoft Clarity Terms and Microsoft Privacy Statement.

Google Fonts

Our website loads fonts from Google Fonts (fonts.googleapis.com). When you visit our site, your browser connects to Google's servers to retrieve font files, which transmits your IP address to Google. For more information, see Google's Privacy Policy.

Bootstrap CDN

We use the Bootstrap CSS and JavaScript framework delivered via cdn.jsdelivr.net. This CDN may log access information including IP addresses and user agent strings.

13. Automated Decision-Making & Profiling

CentrixIQ uses AI-powered features within our platform, including our IQ assistant, to provide analytics, recommendations, and insights to our customers. These features are designed to assist human decision-making, not replace it.

How We Use Automation

• Analytics & Insights: Our AI analyzes aggregated business data to surface trends, identify opportunities, and provide recommendations. These outputs are informational and do not make binding decisions about individuals.
• Website Personalization: We may use cookies and usage data to personalize your browsing experience on our website.

Your Rights Regarding Automated Processing

Under the GDPR and similar privacy laws, you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. CentrixIQ does not currently make any solely automated decisions that produce legal or similarly significant effects on individuals.

If you have questions about our use of automated processing, please contact us at privacy@centrixiq.com.

14. Data Sub-Processors

CentrixIQ uses the following sub-processors to help deliver our Services. Sub-processors may process personal data on our behalf as described below:

We require all sub-processors to maintain appropriate security measures and only process personal data in accordance with our instructions and this Privacy Policy. We maintain data processing agreements with our sub-processors where required by applicable law.

We will update this list when we engage new sub-processors that handle personal data. To subscribe to advance notifications of sub-processor changes, contact privacy@centrixiq.com.

15. Children's Privacy

Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Data, please contact us immediately. If we become aware that we have collected Personal Data from a child under 13 without parental consent, we will take steps to remove that information.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

17. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@centrixiq.com
• Website: centrixiq.com/contact
• Address: Corecentrix LLC DBA CentrixIQ, Tampa, Florida, USA